How to Connect With Academy Customer Service & FAQs

If you have questions about your Academy credit card, need help managing your account, or want to activate your new card, there are several ways to connect with customer service. In this article, we’ll explore the different methods you can use to reach out to customer service and provide answers to frequently asked questions (FAQs) about the Academy Sports + Outdoors credit card.

Contacting Academy Credit Card Customer Service

By phone

You can contact customer service by phone if you need your assistance; to activate your new card, call 1-800-285-1877. For general questions about your credit card, call Comenity at 1-877-321-8509 (TDD/TTY: 1-888-819-1918.

📞Customer Service Number: 1-877-321-8509
📞Cancellation Number: 1-877-321-8509
📞Bills & Payment Number: 1-877-321-8509
📞Headquarters Number: 1-281-646-5200
📞Customer service TDD/TTY (Payments also): 1-888-819-1918
📞Card Activation contact: 1-800-295-1877

By email ✉

You can also contact customer service by email; go to the official website and click “Contact Us” at the bottom of the page. From there, you can fill out a form with your name, email address, phone number, and message. Academy will respond to your email within 48 hours. CEO Email: [email protected]

By mail 📍

If you prefer to send a letter, mail your inquiry to the following address: Academy Sports + Outdoors Credit Card, P.O. Box 659820, San Antonio, TX 78265.

Payment Mailing Address: P.O. Box 659820, San Antonio, TX 78265
Customer Service Address: 1800 N Mason Road, Katy, Texas 77449, US
Headquarters address: 1800 N Mason Rd, Katy, TX 77449, United States

Contact Academy Credit Card through social media channels


How can I apply for an Academy credit card?

You can apply for a credit card by visiting here.

What are the benefits of having a credit card?

The credit card offers several benefits, including a $15 discount on your first purchase, access to exclusive card member offers, and a 5% discount on purchases made at Academy Sports + Outdoors.

How do I activate my credit card?

To activate your card, please call 1-800-285-1877.

What is the credit card’s interest rate?

The interest rate for the card is APR 29.99% (v) a margin of 23.74%

Can I use my credit card anywhere?

No, the card can only be used at Sports + Outdoors stores and for online purchases at

Can I use my credit card for online purchases?

You can use your card for online purchases at

How can I manage my Academy credit card account online?

You can manage your card account online by logging into your account on the Comenity Bank website. You can view your balance, pay your bill, and update your account information.

How do I pay my Academy credit card bill?

You can pay your card bill online by logging into your account, phone, or mail. The payment mailing address and phone number are on your card’s backside.

What is the Academy credit card’s late payment fee?

If you do not pay the Minimum Payment by the Due Date, we charge a Late Fee. The fee is $30.00 if you were not charged a Late Fee during the prior six billing periods. Otherwise, it is $41.00.

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